Robotic process automation

Project Description

This initiative involved delivering multiple Robotic Process Automation (RPA) projects across several departments to streamline repetitive tasks and improve business efficiency. Using tools like UiPath and Power Automate, the team implemented automation for processes such as data entry, document handling, and system integration. The result was a significant reduction in manual workload and errors, leading to better accuracy and faster turnaround times. More than 20 processes were automated, saving roughly 1,500 staff hours annually and reducing manual error rates by 70%, all while meeting strict delivery timelines and earning high stakeholder approval.

Delivered Value

• Documented automation needs across business functions
• Analyzed and mapped existing workflows to uncover automation opportunities
• Defined optimized future-state processes for automation
• Created detailed Process Design Documents (PDD) and Solution Design Documents (SDD)
• Validated automation use cases in collaboration with business stakeholders
• Oversaw the full requirements lifecycle from discovery to delivery
• Developed, tested, and deployed RPA workflows using UiPath and Power Automate
• Coordinated and executed user acceptance testing with end users