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Mimicking human clicks is what RPA does, not what it is for. A person copying numbers between systems is a missing integration, and the bot can make that permanent.

AI workflow automation pays off only after the workflow is mapped: exception volumes, wait times, and which steps belong to rules, to AI, or to a person.

Agentic AI vs generative AI: one drafts for review, the other takes action. What each needs in the requirements, and a three-question test to tell them apart.

The power and interest grid records who cares. It does not record who can stop the project, what would make them, and what a week of waiting costs.

Five people on the same steering committee, five definitions, one budget line. A definition with a test attached, and what to call the projects that fail it.

A discovery that can only conclude "yes, build it" was never a gate. Four deliverables, four possible outcomes, and one of them has to be no.